ILIYAN YORDANOV t/a Exceptional Building Services
14 Jubilee Road, Bristol, BS15 4XG
info@ebs-team.co.uk
Last Updated: March 2026
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1.1 “Contractor” means ILIYAN YORDANOV t/a Exceptional Building Services and any authorised employees or subcontractors.
1.2 “Customer” means the person or entity accepting the quote.
1.3 “Works” means the labour, services and materials described in the accepted quote.
1.4 “Site” means the location where the Works will be carried out.
1.5 “Working Period” means the agreed dates for carrying out the Works.
1.6 “Agreement” means the contract formed when the Customer accepts the quote (including by email).
1.7 Working Day means a calendar day reserved exclusively in the Contractor’s schedule for the Customer’s project.
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The Customer agrees to provide, free of charge for the duration of the Works:
If such facilities are unavailable, additional charges may apply.
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3.1 The Customer must:
3.2 The Customer must obtain any required permissions, including planning permission, freeholder approval, or landlord consent where applicable.
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4.1 The Contractor agrees to:
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5.1 The Contractor may engage qualified subcontractors to perform part or all of the Works, including but not limited to plumbing, electrical, tiling, plastering, carpentry or specialist services.
5.2 Subcontractors used will be competent, skilled, and appropriately insured.
5.3 The Contractor remains responsible for coordination and reasonable oversight of subcontractors.
5.4 The Contractor is not liable for delays or issues caused solely by subcontractor non-attendance or failure to perform, provided reasonable steps were taken to manage the situation.
5.5 Specialist works (e.g., electrical, gas) will be carried out by appropriately certified subcontractors.
5.6 The Customer agrees not to directly instruct, redirect or contract subcontractors without written consent.
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6.1 Any changes to the Works, scope, materials, or schedule must be agreed in writing.
6.2 Additional works will be quoted separately or charged at an agreed rate.
6.3 If delays occur due to unforeseeable conditions, customer changes, or third-party issues, the completion date will be adjusted accordingly.
6.4 If the Site is not ready for the Works to commence on the agreed Working Period due to lack of access, missing materials, unfinished preparation works, or third-party delays outside the Contractor’s control, the reserved Working Day may be chargeable.
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7.1 If this Agreement is signed in the Customer’s home, the Customer has a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
7.2 If work begins during the cooling-off period at the Customer’s request, the Customer must pay for the portion of work completed if they later cancel.
7.3 There is no cooling-off period where:
The quote is accepted via email, online, text, or away from the home
The Customer contacted the Contractor first
The work is urgent or safety-critical
Bespoke or made-to-order items have been ordered
7.4 Acceptance of the quote electronically constitutes a legally binding contract.
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By the Customer
8.1 The Customer may terminate if the Contractor:
Fails to progress works at a reasonable pace
Acts unsafely
Commits serious misconduct
Payment for work completed up to the date of termination will still be due.
By the Contractor
8.2 The Contractor may terminate if the Customer:
Fails to pay per the payment terms
Obstructs the Contractor from completing the Works
Becomes insolvent
8.3 The Contractor will retain payment for work performed up to termination.
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The Contractor is not responsible for delays or failure to perform caused by events outside their control, including but not limited to: extreme weather, illness, supply chain delays, strikes, fire, riots, war, or government restrictions.
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10.1 Any additional work must be quoted and approved before execution.
10.2 Material upgrades or changes requested by the Customer will incur additional costs.
10.3 Hidden issues (e.g., rotten joists, unsafe wiring, water damage) uncovered during the Works will require additional charges.
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11.1 Survey Fee
A £100 site survey and consultation fee is payable prior to preparation of a formal quotation where applicable.
If the Customer accepts the quotation, 50% of the survey fee (£50) will be deducted from the final contract value.
The survey fee is non-refundable once the survey has been conducted.
11.2 Booking Deposit
A booking deposit is required to secure the agreed Working Period as follows:
The booking is not confirmed and no Working Period is reserved until the deposit is received in cleared funds.
The deposit is refundable only where the Contractor cancels the Works for a valid reason. Otherwise, the deposit is non-refundable.
11.3 Payment Structure
Payments shall be structured as follows unless otherwise agreed in writing:
For projects not structured into defined stages, labour payments shall be made weekly.
All invoices are payable on the day of issue.
11.4 Cancellation & Rescheduling
If the Customer cancels or requests postponement within 3 Working Days before the start of the agreed Working Period, the following charges apply:
If the booking deposit is not paid by the agreed deadline (including the specified Monday where applicable), the Contractor reserves the right to postpone or cancel the Works. In such circumstances, a minimum £500 cancellation or rescheduling charge may apply, depending on the stage of scheduling and loss incurred.
These charges represent a reasonable estimate of loss arising from reserved labour time and scheduling commitments.
11.5 Late Payment & Recovery
Interest may be charged at 8% above the Bank of England base rate plus statutory recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
Failure to make payment when due may result in suspension of Works and activation of the Contractor’s Payment Dispute & Recovery Policy, which is publicly available and incorporated by reference into this Agreement.
11.6 Payment Method
Payment is accepted via bank transfer to the account provided on the invoice or via approved online payment services (including but not limited to Stripe, PayPal, or similar platforms as notified by the Contractor).
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12.1 The Contractor provides a 12-month workmanship warranty covering defects arising from labour.
12.2 This warranty does not cover:
Wear and tear
Customer-caused damage
Moisture damage due to ventilation issues
Damage caused by third parties
Materials supplied by the Customer
12.3 Manufacturer warranties apply to all installed products where available.
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13.1 Both parties agree to attempt to resolve disputes amicably through direct communication.
13.2 If unresolved, either party may request independent mediation.
13.3 Legal action must be brought in the courts of England and Wales, after mediation attempts.
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No third party may enforce any part of this Agreement (Contracts (Rights of Third Parties) Act 1999).
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This Agreement supersedes all prior discussions. Any variation must be made in writing.
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This Agreement is governed by the laws of England & Wales.
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Quotes are valid for 30 days unless otherwise stated.
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Acceptance of the quotation by email, written confirmation, online form submission, or payment of the survey fee or booking deposit constitutes agreement to these Terms & Conditions.
Upon receipt of the booking deposit, the Agreement becomes legally binding.